There should be a category “support” for special support questions.
Or do you don’t think so?
i think the catecory “Mutual help” was supposed for this, sort of user-to-user help - of course, also developer will have a look at this forum, however, currently there is just no “support team”.
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Kind of inconsistent given the URL, unfortunately.
But IMHO a little diligence and consideration, instead of dismissing, just tends to produce less further problems, and makes fixing things more fun. 
Category “Usage Problems”?