I cannot send messages to anyone from my both devices

Mutual Help
,
1

I cannot send messages to anyone from my both devices. When I try to do, I get an error:

Sent: 2025.04.25 15:56:58 by Я (timursagdenovdelta@disroot.org)
State: Failed, Encrypted
Error: Permanent SMTP error: permanent: 5.7.1 <DATA>: Data command rejected: maximum recipients exeeded 001 for timursagdenovdelta contact support
Message-ID: 4718cab6-a6eb-41fd-b63c-a00efb413953@localhost

No Hop Info

My account is registered on Disroot.org.

Delta Chat version
1.56 for Windows
1.58 for Android

Expected behavior
Sending a message.

Actual behavior
No sending a message TT_TT

Steps to reproduce the problem

  1. Send a message
  2. Open a error message

Screen snapshots

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Debug logs

Logs 
{
    "arch": "64",
    "authserv_id_candidates": "disroot.org",
    "bcc_self": "1",
    "blobdir": "C:\\Users\\Admin\\AppData\\Local\\DeltaChat\\accounts\\5cb0eeb4-7ea4-4680-a255-64e6eff42dbc\\dc.db-blobs",
    "bot": "0",
    "configured_inbox_folder": "INBOX",
    "configured_mvbox_folder": "DeltaChat",
    "configured_sentbox_folder": "Sent",
    "configured_trash_folder": "Trash",
    "database_dir": "C:\\Users\\Admin\\AppData\\Local\\DeltaChat\\accounts\\5cb0eeb4-7ea4-4680-a255-64e6eff42dbc\\dc.db",
    "database_encrypted": "false",
    "database_version": "129",
    "debug_logging": "0",
    "delete_device_after": "0",
    "delete_server_after": "0",
    "delete_to_trash": "<unset>",
    "deltachat_core_version": "v1.157.3",
    "disable_idle": "false",
    "displayname": "Timur",
    "download_limit": "0",
    "e2ee_enabled": "1",
    "entered_account_settings": "timursagdenovdelta@disroot.org imap:timursagdenovdelta:***:disroot.org:993:Ssl:AUTH_NORMAL smtp:timursagdenovdelta:***:disroot.org:587:Starttls:AUTH_NORMAL cert_automatic",
    "fetch_existing_msgs": "0",
    "fetched_existing_msgs": "true",
    "fingerprint": "01B87B1CFA058C3746B1D39B3DF8C95C2EBADBE6",
    "fix_is_chatmail": "false",
    "folders_configured": "5",
    "gossip_period": "172800",
    "imap_server_id": "{\"name\": \"Dovecot\"}",
    "is_chatmail": "false",
    "is_configured": "1",
    "is_muted": "false",
    "journal_mode": "wal",
    "last_cant_decrypt_outgoing_msgs": "1736422308",
    "last_housekeeping": "1745577593",
    "last_msg_id": "7289",
    "level": "awesome",
    "mdns_enabled": "1",
    "media_quality": "0",
    "messages_in_contact_requests": "0",
    "mvbox_move": "1",
    "num_cpus": "8",
    "number_of_chat_messages": "1844",
    "number_of_chats": "17",
    "number_of_contacts": "250",
    "only_fetch_mvbox": "0",
    "private_key_count": "1",
    "private_tag": "<unset>",
    "protect_autocrypt": "0",
    "proxy_enabled": "0",
    "public_key_count": "153",
    "quota_exceeding": "0",
    "scan_all_folders_debounce_secs": "60",
    "secondary_addrs": "",
    "selfavatar": "C:\\Users\\Admin\\AppData\\Local\\DeltaChat\\accounts\\5cb0eeb4-7ea4-4680-a255-64e6eff42dbc\\dc.db-blobs\\063cf89d1f9cd5adde2a7bbb87b8050.jpg",
    "sentbox_watch": "0",
    "show_emails": "2",
    "sign_unencrypted": "0",
    "sqlite_version": "3.45.3",
    "sync_msgs": "1",
    "uptime": "0h 48m 37s",
    "used_account_settings": "timursagdenovdelta@disroot.org imap:[disroot.org:993:tls:timursagdenovdelta] smtp:[disroot.org:587:starttls:timursagdenovdelta] provider:none cert_automatic",
    "verified_one_on_one_chats": "true",
    "webrtc_instance": "https://meet.systemli.org/$ROOM",
    "webxdc_realtime_enabled": "true"
}
2

That error is server side generated from Disroot, like your account is possibly limited.

Can you send a normal email out to another account, via your Disroot account?

I just tested ok with the desktop client and a disroot account, for what it’s worth.

1 Like
3

The issue has gone. I think it was caused by my joining to the Delta Chat discussing room and reaching the Disroot’ limit of possible receivers of my messages . The issue appeared after my joining and left after my leaving. I think, it isn’t a coincidence.

Anyway, thank you for the answer.

1 Like