Unable to login - @hotmail.co.uk (Resolved)

I’m unable to login using my “@hotmail.co.uk” email address. I tested Delta using both a “@gmail.com” address and an “@outlook.com” address and both of these work, however my primary email address is “@hotmail.co.uk” and this is the email address I wish to use with Delta. When attempting to log in I receive the following errors. This happens on both the desktop version and Android version of Delta.

Error details:
Error: Configuration failed. Error: Trying imap: MYEMAIL@hotmail.co.uk@hotmail.co.uk:143 security=Starttls certificate_checks=strict oauth2=false… Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (os error 10060) Trying imap: MYEMAIL@hotmail.co.uk@hotmail.co.uk:993 security=Ssl certificate_checks=strict oauth2=false… Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (os error 10060) Trying imap: MYEMAIL@hotmail.co.uk@imap.hotmail.co.uk:143 security=Starttls certificate_checks=strict oauth2=false… Error: could not resolve address `("imap.hotmail.co.uk", 143)` Trying imap: MYEMAIL@hotmail.co.uk@imap.hotmail.co.uk:993 security=Ssl certificate_checks=strict oauth2=false… Error: could not resolve address `("imap.hotmail.co.uk", 993)` Trying imap: MYEMAIL@hotmail.co.uk@mail.hotmail.co.uk:143 security=Starttls certificate_checks=strict oauth2=false… Error: could not resolve address `("mail.hotmail.co.uk", 143)` Trying imap: MYEMAIL@hotmail.co.uk@mail.hotmail.co.uk:993 security=Ssl certificate_checks=strict oauth2=false… Error: could not resolve address `("mail.hotmail.co.uk", 993)` Trying imap: MYEMAIL@hotmail.co.uk:143 security=Starttls certificate_checks=strict oauth2=false… Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (os error 10060) Trying imap: MYEMAIL@hotmail.co.uk:993 security=Ssl certificate_checks=strict oauth2=false… Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (os error 10060) Trying imap: MYEMAIL@imap.hotmail.co.uk:143 security=Starttls certificate_checks=strict oauth2=false… Error: could not resolve address `("imap.hotmail.co.uk", 143)` Trying imap: MYEMAIL@imap.hotmail.co.uk:993 security=Ssl certificate_checks=strict oauth2=false… Error: could not resolve address `("imap.hotmail.co.uk", 993)` Trying imap: MYEMAIL@mail.hotmail.co.uk:143 security=Starttls certificate_checks=strict oauth2=false… Error: could not resolve address `("mail.hotmail.co.uk", 143)` Trying imap: MYEMAIL@mail.hotmail.co.uk:993 security=Ssl certificate_checks=strict oauth2=false… Error: could not resolve address `("mail.hotmail.co.uk", 993)` Trying imap: MYEMAIL@hotmail.co.uk@hotmail.co.uk:143 security=Starttls certificate_checks=automatic oauth2=false… Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (os error 10060) Trying imap: MYEMAIL@hotmail.co.uk@hotmail.co.uk:993 security=Ssl certificate_checks=automatic oauth2=false… Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (os error 10060) Trying imap: MYEMAIL@hotmail.co.uk@imap.hotmail.co.uk:143 security=Starttls certificate_checks=automatic oauth2=false… Error: could not resolve address `("imap.hotmail.co.uk", 143)` Trying imap: MYEMAIL@hotmail.co.uk@imap.hotmail.co.uk:993 security=Ssl certificate_checks=automatic oauth2=false… Error: could not resolve address `("imap.hotmail.co.uk", 993)` Trying imap: MYEMAIL@hotmail.co.uk@mail.hotmail.co.uk:143 security=Starttls certificate_checks=automatic oauth2=false… Error: could not resolve address `("mail.hotmail.co.uk", 143)` Trying imap: MYEMAIL@hotmail.co.uk@mail.hotmail.co.uk:993 security=Ssl certificate_checks=automatic oauth2=false… Error: could not resolve address `("mail.hotmail.co.uk", 993)` Trying imap: MYEMAIL@hotmail.co.uk:143 security=Starttls certificate_checks=automatic oauth2=false… Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (os error 10060) Trying imap: MYEMAIL@hotmail.co.uk:993 security=Ssl certificate_checks=automatic oauth2=false… Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (os error 10060) Trying imap: MYEMAIL@imap.hotmail.co.uk:143 security=Starttls certificate_checks=automatic oauth2=false… Error: could not resolve address `("imap.hotmail.co.uk", 143)` Trying imap: MYEMAIL@imap.hotmail.co.uk:993 security=Ssl certificate_checks=automatic oauth2=false… Error: could not resolve address `("imap.hotmail.co.uk", 993)` Trying imap: MYEMAIL@mail.hotmail.co.uk:143 security=Starttls certificate_checks=automatic oauth2=false… Error: could not resolve address `("mail.hotmail.co.uk", 143)` Trying imap: MYEMAIL@mail.hotmail.co.uk:993 security=Ssl certificate_checks=automatic oauth2=false… Error: could not resolve address `("mail.hotmail.co.uk", 993)`


I’ve also tried manually entering IMAP/SMTP details, which also doesn’t work:

Error details:
Error: Configuration failed. Error: Trying imap: MYEMAIL@hotmail.co.uk@outlook.office365.com:143 security=Starttls certificate_checks=strict oauth2=false… Error: Cannot login as "MYEMAIL@hotmail.co.uk". Please check if the e-mail address and the password are correct. no response: code: None, info: Some("LOGIN failed.") Trying imap: MYEMAIL@hotmail.co.uk@outlook.office365.com:993 security=Ssl certificate_checks=strict oauth2=false… Error: Cannot login as "MYEMAIL@hotmail.co.uk". Please check if the e-mail address and the password are correct. no response: code: None, info: Some("LOGIN failed.") Trying imap: MYEMAIL@outlook.office365.com:143 security=Starttls certificate_checks=strict oauth2=false… Error: Cannot login as "MYEMAIL". Please check if the e-mail address and the password are correct. no response: code: None, info: Some("LOGIN failed.") Trying imap: MYEMAIL@outlook.office365.com:993 security=Ssl certificate_checks=strict oauth2=false… Error: Cannot login as "MYEMAIL". Please check if the e-mail address and the password are correct. no response: code: None, info: Some("LOGIN failed.") Trying imap: MYEMAIL@hotmail.co.uk@outlook.office365.com:143 security=Starttls certificate_checks=automatic oauth2=false… Error: Cannot login as "MYEMAIL@hotmail.co.uk". Please check if the e-mail address and the password are correct. no response: code: None, info: Some("LOGIN failed.") Trying imap: MYEMAIL@hotmail.co.uk@outlook.office365.com:993 security=Ssl certificate_checks=automatic oauth2=false… Error: Cannot login as "MYEMAIL@hotmail.co.uk". Please check if the e-mail address and the password are correct. no response: code: None, info: Some("LOGIN failed.") Trying imap: MYEMAIL@outlook.office365.com:143 security=Starttls certificate_checks=automatic oauth2=false… Error: Cannot login as "MYEMAIL". Please check if the e-mail address and the password are correct. no response: code: None, info: Some("LOGIN failed.") Trying imap: MYEMAIL@outlook.office365.com:993 security=Ssl certificate_checks=automatic oauth2=false… Error: Cannot login as "MYEMAIL". Please check if the e-mail address and the password are correct. no response: code: None, info: Some("LOGIN failed.")


Are hotmail.co.uk email addresses not supported by Delta or am I missing something?
 


 
Edit (resolved): In order to successfully log in I had to first enable an “app password” via https://account.microsoft.com/security as I have 2FA enabled on my account, then manually enter the IMAP/SMTP servers as “outlook.office365.com” and change the default SMTP port from “465” to “587”.

It has been an absolute pain trying to figure out why it wasn’t working and I very nearly just gave up and uninstalled Delta from both my desktop and Android device. At no point was there any indication as to what was causing issues. I notice that there is a warning when using a Gmail address stating that if 2FA is enabled users will need to create an app password (this is what prompted me to try the same via Microsoft) - perhaps this warning should also be present when using outlook/hotmail.co.uk email addresses.

I’m going to leave this topic here in case anyone else faces similar issues.