Hello webratte,
The distinction between short emails and chat messages is what “contact request prompts” are actually good for.
The case is clear for emails with long texts and chat messages from Email-chat clients.
The difficulty lies only in the emails with short texts, independent from possibly larger attachments. All other messages can safely either be ignored, or opened in a chat, without ever having to bother the user with a question!
So the prompt would only have to ask something like
Start a chat to answer this email (it has less than 350 characters)?
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| Please call me on the phone, when you’re back. |
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And it’s a clear case for the user.
(This forum post is already a 934 character “email” text.)
Kind Regards,
testbird
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