Need help with audio calls [microphone & camera access]

Mutual Help
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1

:telephone_receiver: Incoming call (with user prompt) with offer:
SDP Call Information Summary

:large_blue_diamond: Session Information:
Version: 0
Name: Default Session
Session ID: 2710654388249708919
Origin Address: 127.0.0.1

:globe_with_meridians: Network Connectivity (ICE Candidates):
:house: Local Network (Host): 6 candidate(s)
• 10.8.1.20:33725 (UDP)
• 127.0.0.1:49437 (UDP)
• ::1:46740 (UDP)
• 26.132.0.95:9 (TCP)
• 127.0.0.1:35935 (TCP)
• ::1:58109 (TCP)
:globe_showing_europe_africa: Public IP (STUN): 1 candidate(s)
• 146.103.42.67:33725 (UDP)
:counterclockwise_arrows_button: TURN Relay: 1 candidate(s)
• 46.224.39.230:58882 (UDP)

:bar_chart: Connection Assessment:
:white_check_mark: Excellent: All connection types available

:movie_camera: Media Streams:
:speaker_high_volume: AUDIO:
Port: 58882
Protocol: UDP/TLS/RTP/SAVPF
Connection: 46.224.39.230
Direction: Bidirectional (send & receive)

:video_camera: VIDEO:
Port: Dynamic (9 = placeholder)
Protocol: UDP/TLS/RTP/SAVPF
Connection: 0.0.0.0
Direction: Bidirectional (send & receive)

:bar_chart: APPLICATION:
Port: Dynamic (9 = placeholder)
Protocol: UDP/DTLS/SCTP
Connection: 0.0.0.0

:musical_note: Audio Codecs:
• opus (High Quality): 48000Hz, 2 channel(s)
• red: 48000Hz, 2 channel(s)
• G722 (Good Quality): 8000Hz, 1 channel(s)
• PCMU (Basic Quality): 8000Hz, 1 channel(s)
• PCMA (Basic Quality): 8000Hz, 1 channel(s)
• CN: 8000Hz, 1 channel(s)
• telephone-event: 48000Hz, 1 channel(s)
• telephone-event: 8000Hz, 1 channel(s)

:film_projector: Video Codecs:
• VP8 (WebRTC Standard): 90000Hz
• rtx: 90000Hz
• VP9 (Efficient): 90000Hz
• rtx: 90000Hz
• H264 (Compatible): 90000Hz
• rtx: 90000Hz
• H265: 90000Hz
• rtx: 90000Hz
• red: 90000Hz
• rtx: 90000Hz
• ulpfec: 90000Hz

:locked: Security:
DTLS Fingerprint: SHA-256
20:4B:C0:86:47:1B:DB:C5:27:8F:36:AE:66:65:4C:B3:56:B0:0F:97:47:09:03:0C:A7:3D:EE:BA:F7:DA:25:63

:key: ICE Authentication:
Username Fragment: uS3q
Password: [PRESENT]
Failed to getUserMedia with video, will try just audio
NotReadableError: Could not start audio source
NotReadableError: Could not start audio source
Accept call prompt resolved: accepted
NotReadableError: Could not start audio source
incoming media not playing, will .play() it
incStream.videoTracks() muted states:
Array [true]
incoming media is playing

2

What OS are you on? Did you give Delta Chat the permission to use the camera?

3

Windows 11

4

there were no requests for access to the camera

5

Yes, there is no permission pop-up on Windows, but I believe there is still permission control for it in settings. Please check that.

Also check if the Delta Chat’s QR scanner works.

6

The DeltaChat app is missing from the camera and microphone access settings.

7

Does sending an audio message also not work? Did you manage to fix it somehow? Are there other Windows 11 users where it is working?